Website Terms and Conditions of Beyond Betrayal Counselling
https://beyondbetrayal.com.au
Updated: January 2026
Overview
By accessing or using the Beyond Betrayal Counselling website (the “Site”), you agree to be bound by these Website Terms and Conditions. The terms “we”, “us”, and “our” refer to Madonna Keightley, owner of Beyond Betrayal Counselling. The terms “you” and “your” refer to any user or visitor of this Site.
These Terms apply to website use only. Counselling services are governed by separate intake, consent, and service agreements provided directly to clients.
We reserve the right to amend these Terms at any time. Updated Terms will be published on this Site, and continued use of the Site constitutes acceptance of the revised Terms.
Nature of Information on This Website
Content on this Site is provided for general educational and informational purposes only. It is not a substitute for professional counselling, mental health treatment, medical care, legal advice, or crisis support.
Engaging with this Site does not create a counsellor–client relationship. A therapeutic relationship is established only after completion of intake, consent, and confirmation of services.
Eligibility and Site Use
You must be at least 18 years of age and have the legal capacity to enter into these Terms to use this Site. You agree to use the Site for lawful purposes only and not to engage in any activity that interferes with or disrupts the Site or infringes on the rights of others.
Personal Information and Privacy
When using the Site or making enquiries, you may be asked to provide personal information such as your name, email address, or other contact details. You agree that all information provided is accurate and current.
Personal information collected via this Site is handled in accordance with Australian privacy legislation and the Beyond Betrayal Counselling Privacy Policy.
Clinical Services and Record Keeping
Where counselling services are provided, Beyond Betrayal Counselling maintains clinical records in accordance with Australian privacy legislation, professional standards, and ethical obligations.
To support accurate and timely documentation, secure, HIPAA-compliant clinical documentation tools (such as Heidi or Blueprint) may be used to assist with clinical note-taking. These tools support record creation only and do not replace professional judgement.
Any audio processing used to generate clinical notes is not retained beyond processing and is not used for training, data mining, or secondary purposes. By engaging in counselling services, you acknowledge and consent to this method of documentation.
No Crisis Services
Beyond Betrayal Counselling does not provide emergency or crisis services via this website, email, or social media. If you are experiencing a mental health emergency or are at risk of harm, please contact emergency services (000) or a local crisis support service.
Email Communications
By submitting your details through this Site or downloading resources, you consent to receive communications from Beyond Betrayal Counselling. You may unsubscribe from non-essential communications at any time.
Public Comments and Online Conduct
We reserve the right to moderate or remove comments or content on this Site or associated social media platforms that are deemed disrespectful, abusive, defamatory, spam-related, or otherwise inappropriate.
Disrespectful or aggressive behaviour towards Beyond Betrayal Counselling, its representatives, or its community will not be tolerated.
Intellectual Property
All content on this Site, including text, graphics, logos, designs, and downloadable materials, is the intellectual property of Beyond Betrayal Counselling unless otherwise stated.
You may not reproduce, distribute, modify, or commercially exploit any content without prior written permission. Unauthorised use may result in removal of access and legal action.
Requests for permission to use content should be directed to counselling@beyondbetrayal.com.au
Third-Party Tools and Links
This Site may include links to third-party websites, platforms, or tools, including scheduling systems, payment processors, or clinical documentation platforms. Beyond Betrayal Counselling is not responsible for the availability, accuracy, security, or privacy practices of third-party providers.
Use of third-party services is at your own risk and subject to the provider’s own terms and policies.
Limitation of Liability
To the fullest extent permitted by law, Beyond Betrayal Counselling and Madonna Keightley disclaim all liability for any loss or damage arising from your use of this Site or reliance on its content, whether direct, indirect, incidental, or consequential.
Where liability cannot be excluded under Australian Consumer Law, liability is limited to the maximum extent permitted.
Indemnity
You agree to indemnify and hold harmless Beyond Betrayal Counselling and Madonna Keightley from any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of the Site.
Jurisdiction and Dispute Resolution
These Terms are governed by the laws of Victoria, Australia.
If a dispute arises, the parties agree to first attempt to resolve the matter through good-faith negotiation. If unresolved, the dispute will proceed to mediation before litigation is considered.
Entire Agreement
These Website Terms and Conditions constitute the entire agreement relating to use of this Site and supersede any prior understandings or representations.
Contact
For questions regarding these Terms, please contact: